Find answers to common questions or reach out to us if you need further assistance.
Common FAQ
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Refund & Cancellation Policy
We want you to have the best experience exploring with Animal Vision Adventure Box. If you experience technical issues, device incompatibility, or the application does not perform as described, you may request a 100% full refund within 7 days of purchase.
Important Terms:
7-Day Window: Refund requests must be submitted within 7 calendar days from the purchase date.
Entitlement & Key Deactivation: Once a refund is processed, all companion license keys, digital access passes, and Pro entitlements associated with your order will be permanently deactivated.
Direct & Web Store Orders: Non-direct store purchases made via our website, Gumroad, or physical/digital companion book kits are eligible for direct refunds through us.
App Store & Google Play Store In-App Purchases: Purchases made directly inside the Apple App Store or Google Play Store are subject to Apple and Google store policies. Refund requests for store in-app purchases must be submitted directly through Apple (reportaproblem.apple.com) or Google Play (Google Play Refund Support) per their platform rules.
How to Request a Refund: To request a refund for direct web/Gumroad/companion kit purchases, simply reply to your receipt email or contact support@webcamfx.com with your order ID.
Companion Book Key Unbind & Support
App-specific key recovery for Animal Vision. Unbind an active key or request instant re-issuance.
Submit a Support Ticket
If you cannot find the answer to your question in the FAQ above, please fill out the form below and our team will get back to you shortly.